Returns / Warranty

Return Policy

We will accept returns within 30 days of purchase as long as the product is innew condition. There will be a 10 percent restocking fee for all returns. The PS series spectroradiometers are non-refundable.

Any custom built product is non-returnable.

Please contact us before sending back any product.

To submit a return request pleaseclick here.

Product Warranty

Apogee is continually improving the durability and reliability of our sensors. This ongoing process has reduced product failure to virtually negligible levels. As a result, Apogee Instruments is proud to announce that, as of September 1, 2013, all products we manufacture now carry a4 year warranty. Registration is not required to activate the warranty. It begins when the product ships to you from our factory or from an authorized distributor.

All Apogee Instruments products have a four (4) year warranty against defects in materials and workmanship, except for the PS-Series Spectroradiometers, SS-110 and SS-120 Field Spectroradiometers, EE08 Humidity Probe, and the MC-100 Chlorophyll Concentration Meter, which carry a one (1) year warranty. Other third-party accessories, like batteries, carry the original manufacturer warranty.

4年保修

Some situations (but not all) that invalidate the warranty are:

  • 该产品是en subject to abuse, misuse, neglect, negligence, accident, improper testing, improper installation, improper storage, improper handling, or use contrary to instructions given by Apogee Instruments
  • 该产品是en altered by anyone except Apogee
  • 该产品是en operating outside of environmental specifications for the product
  • The product failed due to an extreme condition i.e. fire, flood, etc.
Please note, all precision sensors experience some accuracy drift over time. Our warranty does not cover the cost of recalibration as this is considered a routine maintenance issue. Please see ourrecalibration pagefor more details.

The bottom line is we want our customers to be happy. If you have any warranty questions with your product, please contact our tech support by email attechsupport@apogeeinstruments.comor by phone at 435.245.8012.